Support

Contact the Eagle Technology Service Desk via Phone or web portal

Support Information

Our Service Desk and Network Operations Centre operates 7:30am-6pm daily with options for after-hours call logging and fault resolution.

Contacting the Eagle Technology Service Desk can be via Phone or web portal as follows:

Phone Support

  • Business Hours 0800 732 453
  • Option 1 for GIS
  • Option 2 for AWS Managed Services support
  • All Emergency after hours support 0800 732 453 and arrangements will be made for an on call engineer will contact you.

Web Portal

  • Service Desk
  • Access is 24 x7 with the exception of maintenance windows.

Calls logged outside of your support agreement hours will not be updated until the next business day as per your support agreement.  All emergency non business hours support will need to be instigated via phone.

Network Operations Centre (NOC)

Our network operations normal patching cycle is the 3rd Monday of the month.  Customers will be contacted the Wednesday before to confirm the patching and outage required. The initial estimate is an outage of 1.5hours

 

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