Get help from our ArcGIS experts

If you’re experiencing an issue or need assistance, the Eagle Technology Support Team is here to help. Our locally based team provides expert ArcGIS and broader technology support, ensuring you can resolve issues quickly and continue your work with confidence.

Create a case

New Zealand and South Pacific customers with current maintenance can log a GIS product support request through MyEsri.

You can also get in touch with our team by emailing gissupport@eagle.co.nz.

Esri Support App

Access self-help resources, talk to support agents and log cases all from the palm of your hand. See here for more information.

The app also provides quick access to knowledge articles and troubleshooting guidance.

Access the Esri Support App

Call us

Our support phone line is available Monday–Friday, 8:30am–5:00pm NZST.

Our support team is based in New Zealand, giving you direct access to people who genuinely understand your environment, systems, and local context.

0800 732 453

Licensing

For any licensing queries, please email licensing@eagle.co.nz.

What support inclusions does your Esri licensing entitle you to?

My Esri

The My Esri self-service portal is your one-stop destination to access Esri products and services, log and manage support cases, create license files, manage store purchases, and much more.

Esri Online Support Centre:

Visit the Esri Online Support Centre for up-to-date technical information, through blog posts, product documentation, announcements and more.

Unlimited case support:

Support Services are available Monday to Friday, 8:30am-5pm NZST. See our Contact Us section for more information.

User forums: Esri Community

Utilise Esri Community to engage with your peers, ask questions and share your knowledge on technical techniques for working with Esri Geospatial Software.

Product Documentation

Esri documentation includes FAQ’s, Tips and Tricks, How-tos, Functionality matrices, best practices and much more to help you with your software. Visit the Esri Online Support Centre to start searching.