Secure, reliable and expertly managed ArcGIS Enterprise environments
Eagle Technology’s Cloud Managed Services helps organisations operate cloud-hosted ArcGIS Enterprise environments with confidence. We provide the operational support, infrastructure management, monitoring, security oversight, backup, patching, reporting and GIS expertise required to keep critical geospatial platforms secure, available, and performing effectively.
Our service is designed for organisations that want the flexibility and scalability of AWS or Azure, without the overhead of managing the full operational environment themselves. Eagle Technology provides a coordinated, ISO 27001:2022-aligned managed service across the GIS application stack, cloud infrastructure, service management, and security operations. We also provide Cloud Managed Services for non-GIS environments including Microsoft 365 Deployments and cloud-based enterprise software solutions.
What Eagle Managed Services provides
Eagle Managed Services brings together GIS operational support, cloud infrastructure management, security operations and service management into one coordinated service. Customers benefit from a single point of contact, agreed service levels, regular reporting, structured change management and clear operational responsibilities.
The service supports dedicated customer-owned cloud subscriptions and can be delivered on AWS or Azure. Environments are designed to be secure, scalable and aligned with proven cloud and Esri architecture standards.
A simpler way to operate ArcGIS Enterprise
Running ArcGIS Enterprise requires more than hosting infrastructure. It requires ongoing administration, monitoring, release and upgrade management, data management, patching, backups, security oversight, incident response, and access to specialist expertise. Eagle Technology Cloud Managed Services provides these capabilities through a structured operational model, reducing the need for customers to build and maintain this capability internally.
This allows customer teams to focus on their core business, service delivery and getting greater value from geospatial information, while Eagle manages the operational foundation that keeps the environment secure, stable, and performing effectively.
Core service areas
GIS Managed Services
Eagle Technology provides day-to-day operational support for the GIS application stack, including GIS administration, service monitoring, release management, geodatabase administration, data automation, software upgrades, and ongoing data maintenance. This support is delivered by a dedicated GIS operational team with access to senior GIS consultants when deeper expertise is required.
Infrastructure Managed Services
Eagle Technology manages the supporting cloud environment, including cloud environment management, infrastructure monitoring and alerting, patching, backup, firewall management, capacity and performance management, Cloud Security Posture Management, and compliance monitoring.
Infrastructure support also includes incident, problem and change management, threat prevention and mitigation, structured backups, threat intelligence and a commitment to continual improvement.
Service Management
The service is delivered through an ITIL-aligned service agreement with a defined service catalogue, agreed service levels, structured change management, escalation standards, statements of responsibility and monthly reporting.
Eagle provides an integrated response across GIS and infrastructure support, helping customers reduce fragmented ownership and create clearer accountability across their operational environment.
Security, monitoring and compliance
Security and compliance are embedded in Eagle’s managed service approach. We monitor key areas of the environment including network traffic, access and identity, availability, performance, capacity, configuration, system activity, credential and permission use, virtual machines, operating systems, storage and managed cloud services.
The service includes vulnerability management, compliance and posture management, threat identification and protection, backup and recovery support, and security incident response processes. Eagle’s security approach uses safeguards based on CIS Controls and the Microsoft Cloud Security Benchmark.
Optional SIEM integration can also be supported where customers require deeper security monitoring or integration with their own security operations capability.
Built for AWS or Azure
Eagle Managed Services supports customer choice across AWS and Azure. Environment can be established within dedicated customer-owned subscriptions, with infrastructure sized and configured to meet agreed operational, security, availability, and performance requirements.
How the service works
Eagle follows a structured lifecycle from planning and design through implementation, transition and ongoing operational support.
Once transitioned into business-as-usual (BAU) operations, the environment is managed through agreed processes for incidents, service requests, changes, reporting, escalation and continual improvement. Interactive, real-time dashboards provide customers with ongoing visibility into service performance and operational activity.
Where third parties are involved, Eagle supports controlled change, incident, request and escalation processes to help keep the managed environment secure, stable and supportable.
Benefits for customers
Eagle Managed Services helps customers:
- Reduce the internal burden of managing complex GIS and cloud environments
- Access advanced GIS, cloud, infrastructure and security skills
- Improve service visibility through monitoring, dashboards and reporting
- Support availability and performance through agreed service levels
- Improve cost transparency through defined managed service costs
- Strengthen operational security through monitoring, patching, backup and posture management
- Gain a single point of contact and clear responsibility across GIS and infrastructure operations
- Build a more resilient and scalable operational environment
- Focus internal teams on business outcomes rather than day-to-day platform management
Why choose Eagle Managed Services?
Eagle Technology combines GIS expertise, cloud infrastructure capability, service management processes and security-focused operations into one managed service. This allows customers to consume Cloud Hosted ArcGIS Enterprise with greater confidence, clearer accountability and access to the specialist skills needed to support a secure and reliable operating environment.
With Eagle Managed Services, customers can focus on using geospatial capability to support their organisation, while Eagle manages the operational services required to keep the environment running securely and effectively.