GIS Emergency Assistance Resources from Eagle Technology

GIS has become integral to managing emergencies in New Zealand. This includes many Emergency Management-focussed organisations who use and embed it within their intelligence processes to collect, store, analyse and display information for decision-making before, during, and after events.

Alongside this, many organisations that do not have an Emergency Management focus but who do carry out vital operations (such as utilities, transportation or agriculture) also use GIS to assist with their planning and work when they are affected by adverse events.

As part of this, the team at Eagle Technology has a long history of supporting our customers during emergencies in a variety of ways and so, in order to better streamline this work, we have recently introduced a dedicated channel to request assistance. This includes a dedicated email that is monitored by our specialists within business hours and is designed to assist you in getting specialist GIS support required in an emergency.

EMSupport@eagle.co.nz

Once the email request is received, we triage and allocate our resources and expertise to assist you based on your requirements. We will do our best to support you when you need it most and this may include emergency licensing, technical support, application templates, and much more.

To complement this the Eagle Technology Emergency Hub is our new landing page for GIS technical resources no matter what your event. It brings together authoritative and publicly available content which others have found useful in previous events, in a single place. This is a new iteration of our COVID-19 site and will be updated regularly as new resources become available.

As always, the best way to deal with emergencies is to be prepared and so the team at Eagle Technology has developed a series of workshops and other training resources to assist in upskilling your team to be able to make the best use of the ArcGIS tools for many aspects of emergencies. These include optimising field assessment workflows; configuring dashboards to get a complete picture of the situation in real-time; and best practices regarding securely sharing and consuming other authoritative GIS data sources. You can learn more about these on our training webpage as well as watch a recording of the recent Emergency Management Webinar.

We are proud to be able to support the work that you all do to support our communities to better withstand impacts from adverse events, and with these new resources, allow you to get the capabilities, content, and support you need faster - when you need it most.