Privacy Policy

Eagle Technology values the privacy of those who visit our Website and register for software and services online. We think it is important for you to understand when and why we collect personally identifiable information and how we may use it. This Privacy Policy describes Eagle Technology data collection and use policies and applies to anyone who uses our Website, buys or uses the products or services that we supply you (Products or Services), or interacts with us.

Please read the entire Privacy Policy before providing any personally identifiable information to us. 

Personal Information means any information that can directly or indirectly identify you or another person. We will only use your Personal Information for the reasons we collected it and in accordance with this Privacy Policy. 

Information We Collect

Eagle Technology collects personally identifiable information, such as:

  • Your name, address, telephone number, or e-mail address or other contact details

  • Your purchase and account history with us.

  • Information about your use of our Products or Services.

  • Information about the webpages you visit on our Website.

  • Information you provide to us when responding to our customer surveys.

  • Any other information you give us.

Please don’t give us Personal Information about someone else unless you have their permission and they know about this Privacy Policy.

How We Use and Share Your Information

The Personal Information we collect is used and disclosed for the following purposes:

  • To provide you with our Products or Services, including internal verification to complete transactions and providing technical support to you.
  • To ensure appropriate legal use of licensed Esri and other software.
  • To respond to your queries regarding the Website, our Products or Services.
  • To administer your account with us.
  • To bill you and to collect money that you owe us.
  • To operate and maintain our Website.
  • To send you information relating to our Products and Services, marketing materials, conference information, and newsletters (Promotional Material) (unless you notify us that you do not want to receive these materials).
  • For our internal record-keeping purposes.
  • To facilitate the sale or other disposition of our business or assets.
  • To comply with our legal obligations.
  • For any other purposes that you authorise.

We may disclose your Personal Information to the following third parties in connection above purposes:

  • Eagle Technology’s service providers, suppliers, employees, contractors, agents and professional advisors.
  • Eagle Technology’s affiliates and strategic and business partners.
  • Eagle Technology’s customers.
  • Any other third party that you authorise.

Esri Websites and software installation may require registration to gain access to special services, license keys, or other features. This information will be used to provide support and deliver specialised services.

How We Safeguard Your Personal Information Outside New Zealand

Where appropriate, Eagle Technology may disclose, and you authorise us to disclose, your Personal Information to overseas service providers for the above purposes. We will make sure that these overseas service providers are:

  • a participant in a prescribed binding scheme for international disclosures of personal information; and/or
  • is located in a country that provides comparable safeguards to New Zealand’s privacy laws, approved by the Privacy Commissioner.

If not, then we will take reasonable steps to ensure that the overseas service provider is required to protect your Personal Information in a way that, overall, provides comparable safeguards to those required under New Zealand’s privacy laws.

Examples of these steps include a written agreement between us and the overseas service provider or making reasonable enquiries regarding data protection standards of the country in which the overseas service provider is located.

While browsing the Eagle Technology Website, you may be able to access the Websites of our affiliates and third parties through a hyperlink. Eagle Technology assumes no responsibility for the privacy practices of third parties' Websites and suggests you review the privacy statements/policies on such Websites before sharing your personally identifiable data.


We collect Personal Information:

  • From you directly (like when you provide your details to us when you order and register software, data, or services).
  • From you indirectly (like when you use our Services or Products, visit our Website or interact with us).
  • From third parties (like contractors and agents that we engage to perform services on our behalf, such as to analyse traffic on our Website).
  • From places where the information is publicly available.


Cookies are small text files placed on your computer, mobile phone, tablet, or other electronic device to store data that can be recalled by a web server in the domain that placed the cookie. This data often consists of a string of numbers and letters that uniquely identifies your device, but it can contain other information as well. Certain information, such as the Internet Protocol (IP) address of your computer, may be stored through the use of "cookies" intended to speed access to Eagle Technology information and services. Some cookies may be placed by third parties acting on our behalf. We may use cookies and similar technologies to store and honour your preferences and settings, enable you to sign-in, provide interest-based advertising, analyse how our Products or Service perform, and fulfil other business functions or operations set out in this Privacy Policy. To enable some of the features and functionality on our Website, you may need to permit us to place cookies on your device.  You can remove or block cookies by using the settings in your browser, but it may affect your ability to use our Website.

Eagle Technology does not use cookies to store information such as credit card numbers or telephone numbers.


Eagle Technology will permit you to access information about you in our database by contacting If you believe any of the information is incorrect or needs updating, please advise us. We will correct our records upon verification of the requested change.  If there is a legal reason why we can’t let you see it, or if we don’t agree with your correction, then we’ll tell you.


If you no longer wish to receive our Promotional Material via e-mail, the post or social media, please let us know by sending an e-mail to us at and specifying that you do not want to receive these notifications. Please provide us with your exact name and address as well as a description of the publication or mail piece you received. Keep in mind, however, that you may not receive valuable information as a result of your election to be removed from mailing lists.


Eagle Technology will take reasonable and prudent precautions to ensure that your Personal Information is protected against unauthorised access, use, modification, disclosure or loss.

Privacy Complaints

If you believe for any reason that Eagle Technology has not followed these principles or properly protected your privacy, please contact our Privacy Officer at and we will act promptly to investigate, correct as appropriate, and advise you of the correction. Please identify the issue as a Privacy Policy concern in your communication to Eagle Technology. Alternatively, you may make a complaint to the New Zealand Privacy Commissioner.

If you don’t agree with our Privacy Policy or don’t want us to collect your Personal Information, then you shouldn’t use our Website, Products, Services or interact with us. If you change your mind and don’t agree with our Privacy Policy anymore, then you should stop using our Website, Services or interacting with us.

Privacy Policy Changes

Eagle Technology may from time to time change our Privacy Policy. These changes may reflect, among other things, changes in law, our data collection practises, and/or changes to our business, Services or Products. We will post any updated policies on our Website. The updated Privacy Policy will take effect 14 days after the date it is posted.

If you continue to use our Services or Products, or continue to use our Website, or interact with Eagle Technology after the updated Privacy Policy comes into effect, then this will indicate that you have agreed to our changes.

If you don’t agree with the changes to the Privacy Policy, then you should immediately stop using our Services and our Website.

Eagle Technology encourages you to review our Privacy Policy periodically for any changes.

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